More Engaging Chatbots and Hosting Better Events

One this episode of the Rethink Marketing Podcast, Colin Jeffries and Paul Frodge are joined by co-founder of Helpful Human Franchising and Almost Magical Marketing, Kris Olivo. Kris explains the importance of systems and processes to create successful grand openings and events, including the development of compelling offers and a multi-channel approach. Additionally, Kris explores the role of chatbots in creating a human-centric experience and highlights the common mistakes businesses make with chatbot implementation. Kris also shares his thoughts on rethinking the gathering of testimonials and social proof, leading him to create a software platform called Endorse Me.

Takeaways

Jiu-jitsu teaches valuable lessons in perseverance, dedication, and learning from failure, which can be applied to business and entrepreneurship.

Successful grand openings require a multi-channel approach, including advertising, social media, and word-of-mouth marketing.

Developing compelling offers and creating a human-centric experience are crucial for attracting customers and generating positive reviews.

Chatbots should focus on providing quick and accurate information, while also offering a personalized and engaging experience for users. Chat bots have improved and can now provide information without the frustration of prompts and FAQs.

Training chat bots is crucial to ensure they can handle various questions and respond in a way that simulates natural human conversation.

Rethinking the gathering of testimonials and social proof can lead to more organized and effective ways of showcasing credibility.

Being relentless and embracing failure is essential for personal and professional growth.

Chapters:

00:00 - Welcome and Guest Introduction
01:31 - Jiu Jitsu and Business
04:53 - Applying Systems and Processes
08:45 - Understanding the Viral Coefficient
12:16 - Writing a Book and Success Stories
15:07 - Common Mistakes in Grand Openings and Event Marketing
18:34 - Developing Compelling Offers for Grand Openings
21:33 - Industries with Successful Grand Openings and Pitfalls to Avoid
25:06 - Multi-Channel Approach to Grand Openings
30:13 - Creating a Human-Centric Experience with Chatbots
41:26 - Improvements in Chat Bots
42:22 - Training Chat Bots
44:30 - Simulating Natural Human Conversation
45:27 - Rethinking Testimonials and Social Proof
47:25 - Final Thoughts: Be Relentless

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More Engaging Chatbots and Hosting Better Events | Kris Olivo